State of the Art Telemessaging
Jay Haynie, Customer Service Manager 508-432-8430
Thank you for your interest in Nauset Answering Service. The accompanying information will explain some of the ways in which we can help you enjoy smooth, trouble-free telephone communications.
We are the telemessaging experts. For over 30 years we have been helping hundreds of businesses, organizations, agencies and individuals run their affairs by managing their telephone calls and messages efficiently. We provide customized, courteous call handling, utilizing state of the art technology. Our experienced, well trained staff is available 24 hours a day, 7 days a week. We are at your disposal, ready to arrange services to meet your needs.
Guaranteed Service
When you forward your calls to us, we will answer in a polite, timely manner, ask the caller to leave a message, accurately take the message if one is left, and accurately deliver it to you, every time. We guarantee the best telephone answering service available.*
You Have Our Attention
Our computerized system keeps our staff completely informed. Each time we answer a call for you, your account appears as a full monitor screen at one of our operator stations. That means there is plenty of room to display your call handling and account information. In fact, each client has up to eight pages available for general information, plus an area for special temporary information, an index to messages, a custom message form, a confidential automatic dialout list of important telephone numbers, and more.
Your calls are answered and processed in a few keystrokes. Your messages are electronically stored in our system so there are no slips of paper to lose or mix up. Messages are held until delivered to you, then archived on disk periodically and kept for at least 90 days. You'll never lose a message! (continued next page)
*Guarantee limited to monthly charges for month in which service is terminated.
That's Not All We Can Do
Our telephone secretaries can make recorded copies of your messages, or let callers leave their own confidential recorded messages, so you can listen to them at your convenience-without being interrupted or having to wait on hold. We can provide multiple accounts accessible by operator transfer or touch-tone choice, so calls reach the correct department or individual without confusion. Your callers can be greeted by a recorded message (in your own voice if you wish) and given an opportunity to leave a message, reach a live operator, or have you paged automatically. Calls can be handled differently according to the time of day and day of the week. Urgent calls can be patched through to your backup line. You can even have your messages delivered directly to your fax machine, computer, or pager!
You’re in Control
Our system is versatile. We provide other custom services to our clients such as order processing, handling requests for catalogs and literature, service dispatch, promotional messages and product descriptions, just to name a few. Let us know your requirements, and we'll design a service package to fit.
Want to Know More?
Just call! We'll be happy to answer your questions, make an appointment to meet with you or set up service for you. We can usually have new client accounts set up and operational the same day.
Thank you very much for your attention. We look forward to providing you with the very best telemessaging service available!
Nauset Answering Service, Inc.
MONTHLY SERVICE RATES
I. LIVE OPERATOR SERVICES
A. Call Handling $24.95/mo. plus 90c per operator minute(Includes one voice mailbox)*
*(You are billed only for actual operator time spent on your account. The time is
measured in tenths of minutes, so you pay only for the actual time used.)
B. Additional Operator Services
1. Patching (connecting the caller directly to you): 90c/min.
2. Fax Message Delivery:
On Request $1.00/pg.
Daily (up to 60 pages per month) $19.95/mo.
Additional Pages 50c/ea.
3. Message File Printout: 50c/pg.
4. Alpha-Numeric Page Dispatch (per operator minute) 90c
C. Data Transfer (If your computer is equipped with a modem, you can
download and print your text messages): N/C
PLEASE NOTE: Live operator services can be combined with our fully integrated
voice mail system to provide efficient service with significant savings. Each client
account includes one voice mailbox at no extra charge. Please ask for details.
II. VOICE MAIL
A. Basic mailbox with telephone number: $16.95/mo.
(includes up to 300 calls; additional calls billed @ 10c each)
B. Sub Account (additional mailbox) ea. : $7.00/mo.
Please ask about the many useful applications for voice mail including incoming
screening, automatic pager activation, office hour announcements, busy line
overflow coverage, individual employee mailboxes, product descriptions, and more!
III. SETUP FEES
A. One-Time Account Setup Charge (new accounts): $25.00
B. Record Custom Outgoing Announcement1
1. Hourly Rate: $30.00/hr.
2. Minimum Charge: $5.00
1(Does not apply to new accounts. Applies only when we record an announcement for you.
You may change your announcement(s) as often as you like with no charge.)
WE HAVE PAGERS!
Call Forwarding Information
Your calls reach Nauset Answering Service through Call Forwarding services available from Verizon® and other vendors. The following is a brief explanation of these services, and how they can work for you.
As our client, you are assigned an exclusive telephone number which rings into our system. To enable us to answer your calls, your telephone line(s) must be forwarded to that number so that our system can identify the client account to be answered and connect the call. The following types of Call Forwarding are available:
1. Variable Call Forwarding allows you to forward your calls to us at your discretion. When you want us to take your calls, you dial a code sequence on your phone, and all your calls go to us.* When you want to answer your own calls, you dial a cancel code and your calls reach your telephone normally. When your line is forwarded by this method, your phone will sound a short ring when a call comes in as a reminder that Call Forwarding is activated. While your line is forwarded you can still make outgoing calls. If you have two or more lines in a hunt group, activating Variable Call Forwarding disables the hunt group, eliminating the necessity to forward all your lines.
* If you have a phone with a memory, you can program it to autodial the sequence.
2. Call Forwarding II (no answer) automatically forwards your calls if you do not answer within a predetermined number of rings. The "Ring Cycle" is established by you when you place your order for Call Forwarding II with Verizon®. Although ring cycles from 2 to 6 rings are available, we recommend a maximum of 4 for most clients. The most popular is 3. With a ring cycle of 3, when your phone rings you can answer the call any time before the start of the 4th ring. If you do not answer by that time the call will be automatically forwarded to us.
This feature has some advantages and disavantages. It eliminates the need for you to forward your phone every time you may be away from it, however briefly. For example, you might step out to check your mailbox, and not think about forwarding the phone. Additionally, Call Forwarding II can serve as backup in the event that Variable Call Forwarding is inavertently not activated when you are away from your phone. This could happen if, for example, you left your office in a hurry, or if the person normally responsible for activating Variable Call Forwarding was on vacation.
The principal disadvantage of Call Forwarding II is the extra number of rings the caller will hear before the call is answered. This is less important for calls going directly to our voice mail system because these calls are answered immediately with no ringing. Calls answered by live operators, however, can ring up to 3 times at Nauset Answering Service before being answered. Thus, a call to a client using Call Forwarding II with a ring cycle of 4 could conceivably ring 7 times. Lastly, Call Forwarding II does not disable hunt groups as with Variable Call Forwarding. Because of this, clients with multiple lines who wish to use Call Forwarding II may need to have it installed on all lines.
3. Call Forwarding Busy automatically forwards your calls when your line is busy. Because the use of Call Forwarding Busy requires frequent check-in or some other means of waiting message notification such as a pager, we recommend it only to clients who clearly will benefit from it. These include people in sales who engage in lengthy phone conversations, companies who receive more calls than they have staff to answer, and anyone who needs busy signals kept to a minimum.
4. Remote Call Forwarding permanently forwards your line to us. This is useful to clients who wish to maintain a phone number in a particular area without actually having a physical location there. Such clients could be new businesses, people working from home, businesses or individuals who are moving or have moved, and clients for whom we take orders. This service is provided at a flat monthly rate plus usage, and entitles you to a standard free listing in the Verizon® Yellow Pages.
Monthly Costs:
Variable C.F. II C.F. Busy Remote
Business $8.00 $5.00* $5.00* $22.991
Residential $2.57 $2.502 $2.502 $16.971
* Package price for C.F. II & C.F. Busy together: $5.00/mo.
1 Plus usage; Local connection: $.01/call & $.03/min.; Toll connection: $.01/call & $.085/min.
2 Package price for C.F. II & C.F. Busy together: $5.50/mo.
Ordering:
Call the you vendor(Verizon® business office: 1-800-941-9900). Give the telephone number(s) on which you need Call Forwarding Services installed, and the types of service you wish. Because Verizon® charges a service order fee for each order, it is a good idea to consider which services you may need and order them all at once. (There is no fee to cancel a service.)
To order Call Forwarding II or Call Forwarding Busy you must obtain your account number from us first so you can tell you vendor where to "point" your calls.